Shipping & Local Pickup Options
All domestic orders in the Continental U.S. over $100 (excluding tax) will receive FREE shipping!**
All orders will be shipped using the United States Postal Service (USPS) using First Class, Priority Mail or Parcel Post OR UPS Ground Saver or UPS Ground Service - whichever service is most cost effective. Orders will be fulfilled within 1-5 business days of receiving your order.** This means if you place an order on Friday, it will be shipped anytime between Monday through Friday of the following week depending on my schedule and the volume of orders.
A tracking number will be emailed once your order ships, so please make sure you have provided the correct email address. Effective October 1, 2021, the United States Postal Service (USPS) has revised its service standards for certain First-Class Mail items, resulting in a delivery window of up to five days. Most orders will arrive within 4 to 7 business days, parcel post orders will arrive within 6 to 12 days. UPS Ground Service will pickup & deliver Monday through Friday. All delivery time lines are extended during peak holiday periods.
**To receive the FREE Shipping offer (only available for the Continental U.S.), please choose the USPS shipping option during the check out process. Any delay in fulfilling orders by The K9 Nose will be noted in the top banner of the website. To verify delivery times with each carrier, go to USPS or UPS websites. Scheduled business days and delivery schedules are revised occasionally by these carriers due to changes in distribution and volume, especially during holiday periods. USPS & UPS is closed on Sundays & the following U.S. holidays: New Year’s Day, Martin Luther King Day, President’s Day, Juneteenth, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day & Christmas Day
Local Pickup in Minneapolis & St. Paul***
This option is ONLY available for customers who live in the Twin Cities or who are visiting the area. Orders will be fulfilled within 2-5 business days; so please place your order ahead of time. We may also be able meet up at a dog event or at a dog training center, such as Fusion Pet Retreat, SPDTC or Cloud 9 Training School for Dogs or the Shady Oak Nose Work Training Center to hand off your order, so feel free to reach out through email to see if this is a possibility BEFORE placing your order. Please allow 24-48 hours for your order to be prepared before planning on picking up your order.
***For Local Pickup in the Twin Cities, use the discount code “LOCAL” during your checkout process. This will remove the shipping & handling fees from your order since you will be picking up your order.
Trial Delivery Option for the Nose Work MN & WI trials ONLY!*
This option is ONLY AVAILABLE for Nose Work & Scent Work Trials WITHIN The Twin Cities Area (and sometimes on the border of WI). Products that are EXCLUDED for the Free Trial Delivery are ComfortFlex Harnesses and Slip Collars and Essential Target Oils. Target Odors CAN NOT be delivered to an AKC Scent Work trial site (AKC rules.) Flat ORT boxes can be delivered to local trials in the Twin Cities and Hudson area but will be unavailable for any other trials. Trial Orders need to be placed a minimum of 72 hours BEFORE the trial date.
* Please VERIFY that we will be at a trial BEFORE placing your order - most of the trials will be in Minnesota (MN). For Nose Work Trial Delivery, use the discount code “TRIALDELIVERY” (all one word) during your checkout process.
International Shipping
We currently ship to Canada*, Australia, New Zealand, Sweden, Norway, Denmark, Finland, France, United Kingdom, Germany & Italy using the USPS. Shipping & delivery times vary widely depending on the destination country & may take up to 4 months for delivery. ALL INTERNATIONAL SHIPMENTS will incur 50% of the cost of the shipping if their package does not get to them, due to the current COVID issues with the delivery of mail. Please reach out to us if your country is not listed.
* Effective November 27, 2024, the Postal Service™ will temporarily suspend international mail acceptance to Canada due to the foreign postal operator indicating that they are unable to process or deliver international mail or services because of the ongoing national strike by the Canadian Union of Postal Workers. Customers are asked to refrain from mailing items addressed to the country of Canada, until further notice.
ORT Boxes for local pickup
Please contact us if you live in the Twin Cities of Minneapolis & St. Paul and are interested to purchase ORT boxes. At times we will have used ORT boxes along with reduced pricing for local pickups.
Sold out Products
If a product is sold out, please use the contact us form to let us know you're interested in this item. We'll email you as soon as that product is back in stock :)
